This document governs exclusively the procedure applicable to the return of products purchased through the website matcon-integral.com or at the physical establishment of Matcon Integral, S.L..
1. Return period
Under articles 68 et seq. of Royal Legislative Decree 1/2007 of 16 November (TRLGDCU), consumers are legally entitled to withdraw from the contract within fourteen calendar days. Matcon Integral, S.L. voluntarily extends this period to thirty (30) calendar days from receipt of the product or from the in-store purchase, without giving any reason and without any penalty or fee. Within the same period, the customer may instead exchange the product for another one from our catalogue.
2. Notification of withdrawal
To exercise the right of withdrawal, the customer must notify the Seller of their decision within the indicated period, in writing, by:
- Email: info@matcon-integral.com
- Postal mail: Av. Primado Reig, 54, B izq., 46010 Valencia (Valencia), España
The notification may be made by any unequivocal statement (for example, a simple email to the address indicated) expressing the customer's decision to withdraw from the contract.
3. Returning the product
Once the decision has been communicated, the customer must return the product within the 30-day period, at our store (Av. Primado Reig, 54, 46010 Valencia) or by post or courier to the same address. Only new products are accepted: unused, not installed, in their original packaging and with all accessories, documentation and the receipt or invoice. The deadline is met if the product is handed to the carrier before it expires.
4. Return costs
The Seller does not provide return labels. The direct costs of returning the product (transport) are borne by the customer, except in cases of lack of conformity or shipping error, in which case they are borne by the Seller. No fee or handling charge is applied to returns.
5. Refund
The Seller will refund the full amount paid for the product, free of fees, within a maximum of seven (7) days of receiving the returned goods, using the same payment method used by the customer.
6. Exceptions to the right of withdrawal
In accordance with Article 103 of the TRLGDCU, the right of withdrawal shall not apply in the following cases:
- Products made to the customer's specifications or clearly personalised.
- Sealed products which are not suitable for return due to health or hygiene protection reasons and which have been unsealed after delivery.
- Products which, by their nature, cannot be returned or may deteriorate or expire rapidly.
- Products which have been inseparably mixed with other items after delivery.
7. Warranty for lack of conformity
Without prejudice to the right of return, the customer may claim for any lack of conformity of the product under articles 114 et seq. of the TRLGDCU, which provide a legal guarantee of three years from delivery. In this case, the Seller will replace the product or refund its price and will bear the return costs.
Last updated: 26 October 2026